Clartix operates as your back-office delivery arm for monitoring, patching, helpdesk, backup, and day-to-day infrastructure operations. We follow your workflows, represent your standards, and report through your team.
Bring us the scope. We align to your tools, SLAs, escalation paths, and client-facing standards.
We deliver the recurring operational work your agreement requires while your team retains account ownership.
Our technicians can work inside your queue and escalation model as an extension of your service desk.
Delivery is organized around the commitments you have made to your client—not a competing Clartix service agreement.
Communication follows the identity, channels, responsibilities, and approval paths established with your team before delivery begins.
Yes. We align to your PSA, RMM, documentation, ticketing, and escalation processes wherever practical.
You do—always. Commercial ownership, account strategy, and client communication remain under your control.